Shipping policy
SHIPPING POLICY
ORDER PROCESSING
Orders are generally prepared and dispatched within 2–3 working days from receipt of payment.
Delivery times indicated on the website are estimates and may vary depending on the destination and the carrier.
SHIPPING COSTS
Shipping costs are calculated and displayed during the checkout process before the order is completed.
B2B ORDERS
For B2B customers, shipping conditions and costs are those agreed under the applicable commercial terms.
DELIVERY DELAYS
Delivery times may be affected by circumstances beyond Soina's reasonable control, including carrier delays, adverse weather conditions, strikes, public holidays, logistical problems, customs procedures or force majeure events.
Such delays do not automatically give rise to a right to cancellation or compensation, without prejudice to the consumer rights provided by applicable law.
DAMAGED PACKAGES
If a package appears damaged upon delivery, the customer is advised to note the damage with the carrier and contact Soina as soon as possible at:
INTERNATIONAL ORDERS
For deliveries outside the European Union, customs duties, import taxes or other charges may apply. These costs are the responsibility of the recipient unless otherwise stated at the time of purchase.
For any questions regarding shipping, please contact:
Page title: Shipping Policy